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Quality Assurance

Our ethos & quality 

“To be as good for the world as for your business ” 

 

The fruits of the ocean are a gift of nature to be respected and enjoyed responsibly. You can rely on the commitment of True World Foods UK to the people and communities we serve, as well as to the wider seafood industry. Our company ethos has 3 pillars:

Sustainability

Responsibility

Traceability

1. Sustainably sourced
We are stewards of the sea — sourcing seafood in a way that ensures the health and vitality of our oceans for generations to come. We actively support responsible fishing practices that minimise bycatch, protect endangered species, and promote the regeneration of marine ecosystems. To ensure we purchase ethically sourced goods, products are investigated on their origin and fishing method. Before entering business relationships, thorough documents of suppliers are assembled against food safety, sustainability and responsible sourcing including accreditation checks — for example on MSC, ASC, BAP and Global G.A.P. sustainability accreditation.

 

2. Responsibly managed
Engaging in business — and especially food supply — means taking full responsibility for the nature and implications of our activities. We hold ourselves accountable to the highest ethical standards, valuing the welfare of all living beings involved in our supply chain. This means supporting the livelihoods of fishing communities, and ensuring fair wages and safe, respectful and non-discriminatory working conditions for all – (please read more on our human rights policies)
 

3. Traceably delivered
If we can’t trace the journey of each product, from its source in the deep blue waters to your plate, then you cannot place your trust in us. Our rigorous tracking systems and partnerships with suppliers guarantee you know the origins of every item you purchase. We can demonstrate tracing 100% of finished products, forwards from intake to despatch and delivery, and backward from the customer to the raw material supplier. A mass balance is completed by True World Foods UK for the complete process, with traceability tested each way at least annually, and more frequently if there are known risks in the supply chain. 
 

Through these 3 pillars, True World Foods UK stands as a beacon of integrity in seafood supply. More than a wholesaler; we are guardians of the ocean's treasures, bringing you seafood and other Japanese delicacies that are as good for the world as for your palate.

Human rights policies

True World Foods (UK) Ltd confirms its understanding of the requirements of the Modern Slavery Act 2015 and respects human rights in its employment and operations. Our organisation is committed to the keeping of a fair and effective application 
of regulations and law and to reporting and referring any and all reasonably founded suspicions of illegal activity. Our purchasing and ethical sourcing policy helps to protect and preserve the anonymity of those who report such acts, whether inside or outside of our organisation.

True World Foods (UK) Ltd. does not employ workers younger than the national minimum working age. Juvenile or young workers are employed in accordance with local law and shall not be required to participate in night work or hazardous work. Children are not permitted in the workshop areas of the factory. Where underage workers are detected during a compliance audit, the factory shall take responsibility for repatriating the child and ensuring the continuity of their education and welfare until they attain legal working age. Prison labour is prohibited. Bonded labour is prohibited – suppliers shall not bind workers to their workplace through debt associated with recruitment fees, fines, loans, deferred payment or other means. Workers shall not be recruited or employed through human trafficking. Suppliers shall not retain identity documents (such as passports or identity cards,) unless at workers' request and with written permission. Workers must be able to leave the factory for reasons of bereavement, illness, or significant family events and when they are not working. Leave, including maternity leave, entitlements shall be upheld. Workers can terminate their employment with reasonable notice and without penalty. Workplace Hazards are clearly identified and controlled through a working health and safety plan.
 

Responsibility for health and safety is assigned to a senior management representative. Health and Safety training is provided for all workers. Appropriate Personal Protective Equipment is deployed and its use is enforced. Suppliers shall provide all workers with sanitary toilet facilities and drinking water and, if applicable, sanitary facilities for food preparation and storage. Suppliers shall ensure that residential facilities for workers, where provided, are clean and safe. An accident and injury register is maintained. All legal building, electrical, and fire safety, requirements are met. The operating safety of machinery and equipment is assured through a documented maintenance schedule. Hazardous Chemicals are clearly identified, stored and handled in accordance with local regulations and or international best practices. A natural disaster or emergency preparedness plan and training is in place.
 

The workplace and its recruitment practices are free from harassment, or abuse. There is no discrimination in hiring, compensation, access to training, promotion, termination or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation.
 

Wages for regular working hours meet or exceed local minimum rates, enabling workers to meet their basic needs and provide some discretionary income. Where workers are paid by piece, the factory’s piece rate schedule should enable workers to achieve at least the minimum legal payment applicable to all regular and overtime hours.
 

When commencing work, all workers sign contracts in accordance with local law which include information about their employment conditions, wages, working hours and benefits.

The company shall provide each worker pay slips detailing regular hours and wages, overtime hours and wages, any bonus paid, and any legally permitted deductions.

Suppliers shall not make any wage deductions unauthorised by law. Wages shall not be withheld beyond due dates. Regular working hours, excluding overtime, should not exceed 40 or 48 hours per week. 

All overtime hours should be voluntary and compensated correctly. Workers are provided with at least one day off in every 7-day period or two days off in every 14-day period.

Suppliers must record workers’ regular and overtime hours accurately, as the basis for controlling excessive working hours and providing correct compensation. Seasonal peak or deadline-based demand for overtime is offset by rest days and reduced working hours.

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