Privacy Policy
Privacy Policy
Delivering Freshness and Safety, Every Time
Delivering Freshness and Safety, Every Time
Privacy Policy
Delivering Freshness and Safety, Every Time
Please read this privacy policy (“privacy policy”, "policy") carefully before using [True world foods UK] website (“website”, "service") operated by [name] ("us", 'we", "our").
Please read this privacy policy (“privacy policy”, "policy") carefully before using [True world foods UK] website (“website”, "service") operated by [name] ("us", 'we", "our").
Privacy Policy
Last updated: 23.09.2026
Who we are
This website is operated by TRUE WORLD FOODS (UK) LTD, a company registered in England and Wales (company number 02986582), with its address at Unit 10 B, Beaver Industrial Estate, Brent Road, Southall UB2 5FB. We are the data controller for the personal data described in this policy. [ICO registration number: ___]
If you have any questions about this policy or how we handle your data, contact us at info@trueworldfoods.co.uk or +44 (0) 208 838 2603.
What personal data we collect
Most of our customers are businesses such as restaurants, hotels and retailers, so the data we hold is mainly business contact information. We may collect contact details (name, job title, business name, email address, phone number, delivery and billing addresses), account and order information (orders, deliveries, invoices and payment records), communications (messages you send us through our contact form, by email or by phone), marketing preferences (whether you have subscribed to or unsubscribed from our emails), and website usage data (information collected through cookies, as described in our Cookie Policy).
How we collect it
We collect data when you fill in our contact form, subscribe to our newsletter, download our product catalogue, open a customer account with us, place orders, or contact us directly. We may also receive business contact details from trade events and publicly available business sources.
Why we use it and our lawful basis
We use your data to supply products and manage customer accounts, orders, deliveries and invoicing (to perform our contract with you, or to take steps at your request before entering into one); to respond to enquiries and send the catalogue you requested (our legitimate interests in responding to business enquiries); to send marketing emails about our products, news and offers (your consent where you have subscribed, or our legitimate interests for business contacts); to understand how our website is used and improve it (your consent, given through our cookie settings); and to meet legal, tax and accounting obligations (legal obligation).
Marketing emails
You can unsubscribe at any time using the link at the bottom of any marketing email or by emailing info@trueworldfoods.co.uk. We will never sell your personal data.
Who we share it with
We share personal data only with service providers who help us run our business and who process it on our instructions: HubSpot (customer relationship management, forms and marketing emails), Framer (website hosting), [email provider, e.g. Microsoft 365 / Google Workspace], [ordering/accounting system], delivery and logistics partners, and our professional advisers such as accountants. [If applicable: other companies within the True World Foods group, for the purposes above.] We may also disclose data where required by law.
International transfers
Some of our service providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement / Addendum.
How long we keep it
We keep customer and transaction records for 6 years after the end of the financial year they relate to, to meet tax and accounting requirements. Enquiry and marketing contact data is kept until you unsubscribe or ask us to delete it, or for 2 years after our last contact with you, whichever is sooner.
Your rights
You have the right to access the personal data we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, to ask for a copy in a portable format, and to withdraw consent at any time. To exercise any of these rights, email info@trueworldfoods.co.uk. We will respond within one month.
Complaints
If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Privacy Policy
Last updated: 23.09.2026
Who we are
This website is operated by TRUE WORLD FOODS (UK) LTD, a company registered in England and Wales (company number 02986582), with its address at Unit 10 B, Beaver Industrial Estate, Brent Road, Southall UB2 5FB. We are the data controller for the personal data described in this policy. [ICO registration number: ___]
If you have any questions about this policy or how we handle your data, contact us at info@trueworldfoods.co.uk or +44 (0) 208 838 2603.
What personal data we collect
Most of our customers are businesses such as restaurants, hotels and retailers, so the data we hold is mainly business contact information. We may collect contact details (name, job title, business name, email address, phone number, delivery and billing addresses), account and order information (orders, deliveries, invoices and payment records), communications (messages you send us through our contact form, by email or by phone), marketing preferences (whether you have subscribed to or unsubscribed from our emails), and website usage data (information collected through cookies, as described in our Cookie Policy).
How we collect it
We collect data when you fill in our contact form, subscribe to our newsletter, download our product catalogue, open a customer account with us, place orders, or contact us directly. We may also receive business contact details from trade events and publicly available business sources.
Why we use it and our lawful basis
We use your data to supply products and manage customer accounts, orders, deliveries and invoicing (to perform our contract with you, or to take steps at your request before entering into one); to respond to enquiries and send the catalogue you requested (our legitimate interests in responding to business enquiries); to send marketing emails about our products, news and offers (your consent where you have subscribed, or our legitimate interests for business contacts); to understand how our website is used and improve it (your consent, given through our cookie settings); and to meet legal, tax and accounting obligations (legal obligation).
Marketing emails
You can unsubscribe at any time using the link at the bottom of any marketing email or by emailing info@trueworldfoods.co.uk. We will never sell your personal data.
Who we share it with
We share personal data only with service providers who help us run our business and who process it on our instructions: HubSpot (customer relationship management, forms and marketing emails), Framer (website hosting), [email provider, e.g. Microsoft 365 / Google Workspace], [ordering/accounting system], delivery and logistics partners, and our professional advisers such as accountants. [If applicable: other companies within the True World Foods group, for the purposes above.] We may also disclose data where required by law.
International transfers
Some of our service providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement / Addendum.
How long we keep it
We keep customer and transaction records for 6 years after the end of the financial year they relate to, to meet tax and accounting requirements. Enquiry and marketing contact data is kept until you unsubscribe or ask us to delete it, or for 2 years after our last contact with you, whichever is sooner.
Your rights
You have the right to access the personal data we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, to ask for a copy in a portable format, and to withdraw consent at any time. To exercise any of these rights, email info@trueworldfoods.co.uk. We will respond within one month.
Complaints
If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Privacy Policy
Last updated: 23.09.2026
Who we are
This website is operated by TRUE WORLD FOODS (UK) LTD, a company registered in England and Wales (company number 02986582), with its address at Unit 10 B, Beaver Industrial Estate, Brent Road, Southall UB2 5FB. We are the data controller for the personal data described in this policy. [ICO registration number: ___]
If you have any questions about this policy or how we handle your data, contact us at info@trueworldfoods.co.uk or +44 (0) 208 838 2603.
What personal data we collect
Most of our customers are businesses such as restaurants, hotels and retailers, so the data we hold is mainly business contact information. We may collect contact details (name, job title, business name, email address, phone number, delivery and billing addresses), account and order information (orders, deliveries, invoices and payment records), communications (messages you send us through our contact form, by email or by phone), marketing preferences (whether you have subscribed to or unsubscribed from our emails), and website usage data (information collected through cookies, as described in our Cookie Policy).
How we collect it
We collect data when you fill in our contact form, subscribe to our newsletter, download our product catalogue, open a customer account with us, place orders, or contact us directly. We may also receive business contact details from trade events and publicly available business sources.
Why we use it and our lawful basis
We use your data to supply products and manage customer accounts, orders, deliveries and invoicing (to perform our contract with you, or to take steps at your request before entering into one); to respond to enquiries and send the catalogue you requested (our legitimate interests in responding to business enquiries); to send marketing emails about our products, news and offers (your consent where you have subscribed, or our legitimate interests for business contacts); to understand how our website is used and improve it (your consent, given through our cookie settings); and to meet legal, tax and accounting obligations (legal obligation).
Marketing emails
You can unsubscribe at any time using the link at the bottom of any marketing email or by emailing info@trueworldfoods.co.uk. We will never sell your personal data.
Who we share it with
We share personal data only with service providers who help us run our business and who process it on our instructions: HubSpot (customer relationship management, forms and marketing emails), Framer (website hosting), [email provider, e.g. Microsoft 365 / Google Workspace], [ordering/accounting system], delivery and logistics partners, and our professional advisers such as accountants. [If applicable: other companies within the True World Foods group, for the purposes above.] We may also disclose data where required by law.
International transfers
Some of our service providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement / Addendum.
How long we keep it
We keep customer and transaction records for 6 years after the end of the financial year they relate to, to meet tax and accounting requirements. Enquiry and marketing contact data is kept until you unsubscribe or ask us to delete it, or for 2 years after our last contact with you, whichever is sooner.
Your rights
You have the right to access the personal data we hold about you, to ask us to correct or delete it, to object to or restrict how we use it, to ask for a copy in a portable format, and to withdraw consent at any time. To exercise any of these rights, email info@trueworldfoods.co.uk. We will respond within one month.
Complaints
If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
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